FAQ2025-02-24T13:46:31+01:00

FAQ

Our FAQ section provides answers to the most common questions about our services, booking process, and fleet options. If you need further assistance, feel free to contact us.

How can I contact your company?2025-01-16T12:48:38+01:00

For any information and for booking (0-24) you can contact us on our e-mails:

info.transfersplit@gmail.com
info.dalmatino@gmail.com

And 24/7 you can reach us on our customer support number +385 95 860 3631 – on this number you can reach us for free with Viber and WhatsApp.

When to make transfer reservation?2025-01-14T12:46:48+01:00

You need to book your transfer minimum 24 hour in advance, because sometimes it is very difficult to find free vehicle at the airport during summer months.

What type of vehicles Dalmatino Transfer have?2025-01-14T12:47:40+01:00

Our company is using vehicles like VW Passat and Mercedes E-class for maximum 3 passengers and Opel Vivaro or Renault Traffic for maximum 8 passengers per vehicle.

Do we need to emphasize that we would like driver with knowledge of English language?2025-01-14T12:47:56+01:00

All our drivers speak English language and they also know basics of some other European languages.

How will I find driver on the airport?2025-01-16T13:04:42+01:00

After you take your luggage and reach the exit terminal at the airport, our driver will be waiting for you. He will welcome you with your name printed on paper or written on tablet. In case of any trouble with finding your driver please contact us immediately on our customer service cell phone (+385 95 860 3631).

What happens if my flight is late?2025-01-14T12:48:35+01:00

You don’t have to worry about delays because we are monitoring all flights of our clients. Your pick up will be updated and our driver will be waiting for you within new incoming term.

Will I be dropped exactly at my accommodation?2025-01-14T12:48:49+01:00

All our services are door to door. Your driver will take you directly to your accommodation.

I left something in your vehicle . What to do?2025-01-14T12:49:03+01:00

You need to send us (on e-mail) details of missing items and we will find them if they are lost in our vehicle.

What is the maximum amount of luggage per passenger?2025-01-14T12:49:15+01:00

Capacity of our vehicles allows for each passenger to have maximum one big piece of luggage and one peace of hand luggage.

If you have more luggage please inform us during your booking and we will send vehicle with suitable capacity for your needs.

Can you provide us child seat?2025-01-14T12:49:27+01:00

Yes we can provide chlid seats. You just need to inform us during reservation how many child or baby seats you require. Child seats are free of charge for our clients.

What about changes in my reservation?2025-01-14T12:49:43+01:00

All our clients can change booking schedule at any time.

You just need to contact us with your changes trough our web site or directly on e-mail: info.transfersplit@gmail.com

Why is it better to book transfer with your company than take regular taxi on airport?2025-01-14T12:49:56+01:00

We are providing transfers and excursions with pre-arranged price, so our clients can know their full travel expenses in advance.
Our prices are fixed with no hidden costs and they are valid from 0-24 (no extra cost for night shift or for waiting clients because of delays, etc.)

Do I have insurance during the transfer?2025-01-14T12:50:08+01:00

All passengers are insured during transfer with our company.

Can I have pets with me in the vehicle?2025-01-14T12:50:20+01:00

We provide transportation of pets but they need to be properly placed in their travel boxes.
You just need to inform us about your pets when you book your transfer, so we can prepare appropriate vehicle for them.

I can’t find answer to my questions, what should I do?2025-01-14T12:50:59+01:00

You just need to contact Dalmatino customer service at our e-mails:
info@transfersplit.com.hr
info.transfersplit@gmail.com or on our cell phone: +385 95 860 3631

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